Frequently Asked Questions
Everything you need to know about shopping with biket.co.za
How long does shipping take within South Africa?
We offer nationwide delivery across South Africa. Orders in main centers typically arrive within 2-4 business days, while regional and outlying areas may take 5-7 business days.
What payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), as well as secure Instant EFT through our payment gateways to ensure your transactions are safe and encrypted.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a refund or exchange.
How can I track my order?
Once your order has been dispatched, we will email you a tracking number and a link to our courier partner's portal so you can monitor your delivery in real-time.
Are the products on your website authentic?
Absolutely. At biket.co.za, we source our inventory directly from authorized distributors and reputable manufacturers to guarantee that every item is 100% genuine.
Do you offer bulk discounts for corporate orders?
We do accommodate bulk requests depending on stock availability. Please reach out to our support team via the contact page with your requirements for a custom quote.